Improve customer satisfaction & efficiency by empowering your customers, partners and teams with our self-learning knowledge platform

 

 

Instantly unify your knowledge and make it more useful, interactive, and accurate

 
 
 

Improve your self-service experience

  • Make customers and teams more knowledgeable and self-sufficient with your products and services

  • Reduce effort to learn and resolve questions and issues

  • Guide customers through complex problems and processes

  • Make it easy to escalate through existing channels for additional help

Help centers | Contextual help |Troubleshooting | Mobile help

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Bring your knowledge base to life

  • Establish a self-learning knowledge base

  • Equip teams to be more helpful to customers

  • Support multiple brands, customer segments, and products

  • Globalize and localize self-service with just a few clicks

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Increase customer loyalty and satisfaction

  • Identify frequent and recurring product and process problems

  • Get customer feedback on what needs improvement

  • Proactively address customer needs and knowledge gaps

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Reduce customer service contacts and wait times

  • Guide customers to resolve more issues online

  • Escalate to customer care as an exception

  • Evolve self-service based on inbound customer service contacts

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Key benefits

Companies that use ServiceTarget are able to improve customer and employee satisfaction and scale customer service teams with less confusion and heartache.