664549-PPDN8R-855.jpg

Improve customer satisfaction & efficiency by empowering your customers to help themselves

Empower customers and teams through better knowledge

 
 
icon4
 

Unify all your knowledge

Your organization has knowledge. Unlock its’ full potential. Bring all of your knowledge into single, beautiful and powerful knowledge base that gets better the more you use it.

 
icon8
 

Amplify self-service success

Surface relevant, trusted personalized content and guided flows when and where it is needed most with AI powered self-service apps.

 
icon11
 

Empower customers & teams

Drive customer satisfaction and improve organizational efficiency by empowering customers and the team to self-serve.

 

Unify your organization’s knowledge

  • Instantly structure and organize all of your organization’s knowledge

  • Enable SMEs to verify accuracy and modify knowledge

  • Identify frequent, recurring knowledge gaps by audience, product and process

  • Globalize and localize by region and language

  • Support unlimited number of brands, segments, and products

 
file synchronization
 

Amplify self-service success

  • Establish a single knowledge foundation that gets better over time

  • Make knowledge available anywhere your users need help

  • Leverage self-learning to surface the right knowledge at the right time

  • Reduce effort to learn and resolve questions and issues

  • Guide users step-by-step through complex problems and processes

  • Capture all required data and escalate as an exception via existing channels

\ Created with Sketch.
 
 

30% reduction

in support tickets

With ServiceTarget our customers now find answers to their product compatibility, setup, and operation questions through self-service and troubleshoot their installation without the need to contact customer service.
— Sharon, Customer Support Manager
 
 

Empower customers & teams

  • Make it easy for your SME’s and authors to proactively close knowledge gaps

  • Evolve quickly based based on changing business needs, usage patterns and inbound contact drivers

  • Gather feedback from customers and front line teams to improve your knowledge

  • Build new internal and external knowledge applications & flows without a developer

responsive-sidebar-navigation-featured Created with Sketch.
 
Previously it was a nightmare managing translation and localization for our six brand sites around the globe. ServiceTarget made it easy to launch in 17 countries and 13 languages.
— Robin, VP, Global Customer Operations
 
 

 ServiceTarget scales to support your global knowledge needs

 

30+

Countries Worldwide

$50M

Saved in Support Costs

135M

Self-Service resolutions

 
 

 … and quickly delivers business results

Our award-winning client success team will work closely with you to design and execute self-service programs so you will be up and running in days, not weeks. Our customers see measurable results in less than 30 days.

 
 
lifesaver-icon-by_vexels.png
 

10X higher self-service rate

heart-like-icon-by_vexels.png
 

45% increase in CSAT

call-phone-icon-by_vexels.png
 

30% reduction in support costs

time-clock-icon-by_vexels.png
 

42% gain in average speed of answer

 
 
 
message-chat-icon-by_vexels.png
 

62% reduction in time to first response

settings-icon-by_vexels.png
 

36% reduction in repeat questions

target-location-icon-by_vexels.png
 

6% improvement in SLAs

 
people-user-chat-icon-by_vexels (1).png
 

69% reduction in new employee on-boarding time

 
 
ServiceTarget allows our subject matter experts to create and share knowledge quickly, which means we can better serve our customers and frontline teams. It has reduced internal shoulder taps and back-and-forths on customer questions.
— Travis, Director of Global Customer Care
With ServiceTarget we are able to provide convenient self-service to our dealers, installers, and consumers globally across six brands. As we launch new products, we can publish new knowledge in all languages with just a few clicks.
— Michael, Director of Customer Service & Support
ServiceTarget designed, developed and rolled out our new student and admin facing knowledge centers in less than a week. The service answered 15,000 customer inquiries in the first month, more than paying for itself.
— Kelly, Support and Services Director, K-12 Education
 

You’re in good company

Leading brands in consumer products, consumer electronics, telecommunications, software-as-a-service and banking use ServiceTarget to empower their customers, partners and teams with better knowledge.

 

What’s new at ServiceTarget

 

Scale your business with self-service

 

Speak to an expert and see for yourself what effective self-service can be like when you’re using the right tools.  Schedule a personalized demo today.