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Improving Service-Level Metrics in the Call Center

Measuring and improving call center metrics is a big pain point for many call center and customer service executives. As your call center operates in a stressful environment, good quality metrics lead to a higher standard of customer service and better team performance.

In this webinar we will talk about effective and proven strategies that companies can use to improve 6 key call center metrics (CSAT, Service Levels, First Contact Resolution, Average Handle Time, Abandoned Calls, ESAT) that directly reflect the organization’s efficiency and the quality of of the customer experience.

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