Most Credit Unions share common goals, including attracting new members and improving member retention, shifting to online banking and using modern technologies to improve operational efficiency.
Success in these areas often comes down to the frontline staff and their ability to engage members and confidently handle members’ questions and transactions.
Learn how to develop knowledgable frontline in order to improve the member experience – and ultimately the bottom line.
In this webinar, you’ll learn:
How to nurture and train a knowledgable frontline staff
How to create a knowledge management that enables better self-service options for both your customers and employees
How AI capabilities can improve self-service and boost customer satisfaction, agent efficiency, and reduce support costs