In today’s banking environment, an institution’s website, online and mobile banking apps are just as important as the branch or call center. However, many banks and credit unions find it challenging to provide consistent and accurate information across all points of interaction with members.
Register to attend this webinar as we discuss a proven methods for writing engaging, effective, and thoughtful content on your digital platforms and making it available across every touch point with your members to insure consistent, relevant and accurate information is presented every time.
In this webinar you’ll learn:
What factors contribute to excellent self-help content
How good self-help content impacts member CSAT
How to write good content
How content placement drives product and support engagement