As leadership teams experience increasing pressure the shift goes beyond customer or member experience and focus on engagement. Customer engagement is essential to the success and growth of any organization, especially as technology and innovation create increased competition.
Register and learn key tips on how to improve customer experience and engagement.
In this session we will discuss:
Real examples of challenges organizations face managing their employee and digital channels, and how they overcome them
How to empower your frontline employees to deliver an exceptional customer experience that leads to double-digit growth in engagement
How to engage your customers within your digital channels around your product offerings to generate more leads and revenue
How to deliver better self-service and free up your call center