Improve customer satisfaction & efficiency by empowering your customers & teams with knowledge


Empower customers and teams through better knowledge


Unify all your knowledge

Your organization has knowledge. Unlock its’ full potential. Bring all of your knowledge into single, beautiful and powerful knowledgebase that gets better overtime.


Amplify self-service success

Surface relevant, trusted and and personalized content and guided flows when and where it is needed most with AI powered self-service apps.


Empower customer & teams

Drive customer satisfaction and improve organizational efficiency by empowering customers and teams to self-serve.


Unify all organization’s knowledge

  • Instantly structure and organize all of your organization’s knowledge

  • Enable SMEs to verify accuracy and modify knowledge

  • Identify frequent and recurring knowledge gaps by audience, product and process

  • Globalize and localize by region and language

  • Support unlimited number of brands, segments, and products

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Amplify self-service success

  • Establish a single knowledge foundation that gets better over time

  • Make knowledge available anywhere your users need help

  • Surface the right answers by audience, process and product with self-learning

  • Reduce effort to learn and resolve questions and issues

  • Guide users step-by-step through complex problems and processes

  • Capture all required data and escalate as an exception through existing channels

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30% reduction

in support tickets

With ServiceTarget we see a lot fewer customer questions regarding setup and troubleshooting issues as well as product selection and compatibility questions.
— Customer Support Manager, Consumer Products

Empower customers & teams

  • Make it easy for your SME’s and authors to proactively close knowledge gaps

  • Evolve quickly based based on changing business needs, usage patterns and inbound contact drivers

  • Gather feedback from customers and front line teams to improve your knowledge

  • Build new internal and external knowledge applications & flows without a developer

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ServiceTarget helped us with the site setup. They created all design elements and did content clean up for us. Our new self-help portal was live after only 10 minutes with our IT person.
— Ryan, Customer Support

 ServiceTarget scales to support your global knowledge needs



Countries Worldwide


Saved in Support Costs


Self-Service resolutions


 … and quickly delivers business results

Our award-winning client success team will work closely with you to design and execute self-service programs so you will be up and running in days, not weeks. Our customers see measurable results in less than 30 days.


10X higher self-service rate


45% increase in CSAT


30% reduction in support costs


42% improvement in average speed of answer


62% reduction in time to first response


36% reduction in repeat questions


6% improvement in SLAs

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69% reduction in new employee on-boarding time

ServiceTarget allows our customer service team to seamlessly create, collaborate and improve knowledge to better serve our customers. It has reduced internal shoulder taps and back-and-forths on customer questions.
— Travis, Director of Global Customer Care
ServiceTarget is very simple and intuitive to use, yet highly customizable to address our unique business needs. The best part of working with ServiceTarget - we saw immediate results.
— Michael, VP Customer Service & Support
ServiceTarget designed, developed and rolled out our new student and admin facing knowledge centers in less than a week. The service answered 15,000 customer inquiries in the first month, more than paying for itself.
— Kelly, Support and Services Director, K-12 Education

You’re in good company

Leading brands in consumer products, consumer electronics, telecommunications, software-as-a-service and banking use ServiceTarget to empower their customers, partners and teams with better knowledge.


What’s new at ServiceTarget


Scale your business with self-service


Speak to an expert and see for yourself what effective self-service can be like when you’re using the right tools.  Schedule a personalized demo today.