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Improve customer satisfaction & efficiency by empowering your customers & teams with knowledge

 

Empower customers and teams through better knowledge

 
 
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Unify all your knowledge

Your organization has knowledge. Unlock its’ full potential. Bring all of your knowledge into single, beautiful and powerful knowledgebase that gets better overtime.

 
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Amplify self-service success

Surface relevant, trusted and and personalized content and guided flows when and where it is needed most with AI powered self-service apps.

 
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Empower customer & teams

Drive customer satisfaction and improve organizational efficiency by empowering customers and teams to self-serve.

 

Unify all organization’s knowledge

  • Instantly structure and organize all of your organization’s knowledge

  • Enable SMEs to verify accuracy and modify knowledge

  • Identify frequent and recurring knowledge gaps by audience, product and process

  • Globalize and localize by region and language

  • Support unlimited number of brands, segments, and products

 
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Amplify self-service success

  • Establish a single knowledge foundation that gets better over time

  • Make knowledge available anywhere your users need help

  • Surface the right answers by audience, process and product with self-learning

  • Reduce effort to learn and resolve questions and issues

  • Guide users step-by-step through complex problems and processes

  • Capture all required data and escalate as an exception through existing channels

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30% reduction

in support tickets

With ServiceTarget we see a lot fewer customer questions regarding setup and troubleshooting issues as well as product selection and compatibility questions.
— Customer Support Manager, Consumer Products
 
 

Empower customers & teams

  • Make it easy for your SME’s and authors to proactively close knowledge gaps

  • Evolve quickly based based on changing business needs, usage patterns and inbound contact drivers

  • Gather feedback from customers and front line teams to improve your knowledge

  • Build new internal and external knowledge applications & flows without a developer

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ServiceTarget helped us with the site setup. They created all design elements and did content clean up for us. Our new self-help portal was live after only 10 minutes with our IT person.
— Ryan, Customer Support
 
 

 ServiceTarget scales to support your global knowledge needs

 

30+

Countries Worldwide

$50M

Saved in Support Costs

135M

Self-Service resolutions

 
 

 … and quickly delivers business results

Our award-winning client success team will work closely with you to design and execute self-service programs so you will be up and running in days, not weeks. Our customers see measurable results in less than 30 days.

 
 
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10X higher self-service rate

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45% increase in CSAT

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30% reduction in support costs

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42% improvement in average speed of answer

 
 
 
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62% reduction in time to first response

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36% reduction in repeat questions

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6% improvement in SLAs

 
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69% reduction in new employee on-boarding time

 
 
ServiceTarget allows our customer service team to seamlessly create, collaborate and improve knowledge to better serve our customers. It has reduced internal shoulder taps and back-and-forths on customer questions.
— Travis, Director of Global Customer Care
ServiceTarget is very simple and intuitive to use, yet highly customizable to address our unique business needs. The best part of working with ServiceTarget - we saw immediate results.
— Michael, VP Customer Service & Support
ServiceTarget designed, developed and rolled out our new student and admin facing knowledge centers in less than a week. The service answered 15,000 customer inquiries in the first month, more than paying for itself.
— Kelly, Support and Services Director, K-12 Education
 

You’re in good company

Leading brands in consumer products, consumer electronics, telecommunications, software-as-a-service and banking use ServiceTarget to empower their customers, partners and teams with better knowledge.

 

What’s new at ServiceTarget

 

Scale your business with self-service

 

Speak to an expert and see for yourself what effective self-service can be like when you’re using the right tools.  Schedule a personalized demo today.