Client Success Specialist

Help customers achieve their business results and get the most out of ServiceTarget  platform

 

Do you enjoy working with customers? Are you a quick thinker who likes coming up with creative solutions to challenging problems? Are you interested in a career in the software industry? If so, join our client success team on the mission to help our customers achieve their business results and get the most out of ServiceTarget platform.

As a Client Success Specialist, you will drive an exceptional experience and sustained value for ServiceTarget clients through building trust and adviser relationship and delivering value, satisfaction, and product adoption. Customer Success Specialist has the opportunity to grow their careers through a focus on skill development and a performance-based role progression path.


In this role, you’ll get to:

  • Develop deep knowledge of the ServiceTarget software

  • Receive on-the job training, coaching and opportunity to develop new skills

  • Find meaningful opportunities to grow professionally and personally

  • Be a member of a dynamic team while working independently


Responsibilities:

  • Become an expert user of the ServiceTarget application

  • Support the Client Success function during new client setup, implementation, and onboarding

  • Prepare product demonstrations for prospects

  • Prepare materials for business reviews and client meetings

  • Perform light content editing and light image editing

  • Develop and maintain training and support materials including knowledge articles, training videos, newsletters, and product updates

  • Deliver user product training and answer how-to questions & product-related questions

  • Effectively resolve questions and issues through phone, email, and chat

  • Help customers fully leverage ServiceTarget features and functionality

  • Assist and/or perform product-related tasks on behalf of the clients

  • Perform qualitative and quantitative analysis of large datasets and explain the findings in a consumable way (i.e. charts, graphs, tables)

  • Analyze and research leads in an effort to propose solutions to the prospect's challenges

  • Complete other duties as assigned


Hard Skills Requirements:

  • Strong written and verbal communication skills

  • Strong analytical and problem-solving skills

  • Experience with Excel, PowerPoint, and Word

  • Experience with creative design tools (Adobe Photoshop, Adobe XD, Gimp, etc)

  • Understanding how web-based applications work

  • Eye for attractive web design

  • High School Diploma plus 2 years of work experience or college degree and 0-2 years of work experience

  • Interest in technology


Soft Skills Requirements:

  • A strong work ethic and desire to learn

  • Superior organizational and time management skills

  • Ability to work independently and collaboratively

  • Passion for Efficiency. Ability to manage multiple tasks and overlapping deadlines

  • Growth Mindset. A beginner’s mind/ability to identify and learn what it takes to be successful as well as personal commitment to improving through experience

  • Willingness to work hard


About ServiceTarget

ServiceTarget is a software-as-a-service company based in Bozeman, Montana focused on helping business leaders who struggle with improving customer satisfaction and reducing churn and customer service costs to shift their focus from supporting customers one at a time to enabling customers to be more successful using products and services without assistance. We do this by allowing non-technical users to create self-service applications which are designed to walk customers through simple and complex processes online.

We offer competitive compensation and opportunities for continued learning and career advancement. To apply please provide a resume and cover letter to careers@servicetarget.com which outlines why you would be a good fit for this role and what you want to learn from the experience. For more information about ServiceTarget, please visit our website at www.servicetarget.com.