Prospect Research & Database Specialist

Do you enjoy researching things online? Do you have strong organizational and critical thinking skills? Are you interested in a career in the software industry? If so, join our sales operations team on the mission of helping prospects discover a better approach to customer self-service.

As a Prospect Research Specialist, you will be a key contributor to the success of our Sales Team and will have a thorough understanding of sales processes and will work collaboratively with cross-functional teams. Your analysis will help us define priorities that will impact our engagement with prospects, customers and future opportunities. Customer Success Specialist has the opportunity to grow their careers through a focus on skill development and a performance-based role progression path.

In this role, you’ll get to:

  • Develop deep knowledge of the software industry

  • Receive on-the-job training, coaching and the chance to develop new skills

  • Find meaningful opportunities to grow professionally and personally

  • Be a member of a dynamic team while working independently


  • Conducts comprehensive prospect, market and competitive research & analysis which informs the business development process and helps our Sales Team achieve results

  • Leverage the internet and existing technologies to research key data points and personas which signal a potentially high-value prospect for ServiceTarget

  • Research lists of companies to expand our prospect database

  • Evaluate prospects and add new account data

  • Maintain accurate account data for existing accounts in CRM

  • Communicate pertinent new information to the Sales Team as appropriate

  • Prioritize and score prospects based on the likelihood of purchase

  • Partner with the sales organization to engage and qualify prospects

  • Recognize and identify an opportunity to optimize our CRM system

  • Provide KPIs and other performance indicators related to sales, marketing, lead quality, and overall performance

  • Lead special research projects

  • Other analytics and research projects as assigned

Hard Skill Requirements:

  • Strong research skills and attention to details

  • Excellent problem solving and analytical skills

  • Strong knowledge ofExcel,PowerPoint, and Word

  • Strong written and verbal communication skills

  • High School Diploma plus 2 years of work experience or college degree and 0-2 years of work experience

  • Interest in technology

Soft Skill Requirements:

  • A strong work ethic and desire to learn

  • Superior organizational and time management skills

  • Ability to work independently and collaboratively

  • Passion for Efficiency. Ability to manage multiple tasks and overlapping deadlines

  • Growth Mindset. A beginner’s mind/ability to identify and learn what it takes to be successful as well as personal commitment to improving through experience

  • Willingness to work hard

About ServiceTarget

ServiceTarget is a software-as-a-service company based in Bozeman, Montana focused on helping business leaders who struggle with improving customer satisfaction and reducing churn and customer service costs to shift their focus from supporting customers one at a time to enabling customers to be more successful using products and services without assistance. We do this by allowing non-technical users to create self-service applications which are designed to walk customers through simple and complex processes online.

We offer competitive compensation and opportunities for continued learning and career advancement. To apply please provide a resume and cover letter which outlines why you would be a good fit for this role and what you want to learn from the experience. Send to

Victoria Hayden