Our Mission

 

 

Our mission is to make it easy for companies to make their customers more self-sufficient and successful online without requiring them to call anyone.

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Our Story

We created ServiceTarget because we are passionate about customer self-service.

 

We believe self-service is an under-appreciated but mission-critical way for companies to engage their customers in a way that both meets a customer's immediate need and makes that customer more self-sufficient and successful with the products they use. 

If you speak to most people and ask them what they think about IVRs, customer portals, and help sites, you will get an earful of horror stories. We think this represents a huge missed opportunity to resolve customer-specific questions and issues and create companies which are more responsive to the customer more generally in the process.  

We believe a stronger focus on convenience, utility, and usability of self-service applications for the customer, coupled with ease of use, analytics and integration for companies, will result in a better experience for the customer and increased revenue and reduced costs for companies.

 

Leadership

ServiceTarget is lead by a team with deep experience and passion for helping companies drive self-service results

 
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David, CEO & Co-founder

I am passionate about self-service and creating results for customers. I live in Bozeman, Montana with my wife and 4 boys, ages 10, 8, 6 and 4-years old. Prior to ServiceTarget, I ran product management for the Oracle Service Cloud and corporate development for RightNow Technologies, also based out of Bozeman. Prior to RightNow, I lived and worked in Afghanistan directing humanitarian relief activities and worked on Wallstreet with Alex. Brown and Citigroup. I enjoy technology and working with people who want to make an impact in the World.

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Chris, CTO & Co-founder

I love helping customers solve problems through the use of technology and software products. I live in Bozeman, Montana with my wife and daughter, we spend our free time exploring the west. Prior to ServiceTarget, I was responsible for building out RightNow Technologies platform, APIs, and integration strategy. Before joining RightNow I lead the platform development team for a voice recognition software company out of Boulder, Colorado helping customers apply voice recognition to solve unique challenges. I have a degree in Computer Science and a masters in business administration.

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Adam, VP of Engineering

I grew up in Montana and am still lucky enough to call it home. I have 15 years experience as a software architect designing business applications.  It is a passion of mine to solve complex business needs by creating efficient and easy to use software.

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Victoria, VP of Client Success

I love working with customers to identify business challenges, define business outcomes and key performance metrics, help implement technology solutions and provide ongoing support through training, day-to-day client success operations and monthly and quarterly business reviews.

 

If you’re interested in learning more about working at ServiceTarget, send us your resume at careers@servicetarget.com